Returns & Refunds – Eurosmartbuy
This policy governs the right of withdrawal, returns, refunds, and exchanges for purchases made on https://eurosmartbuy.com.
1) Withdrawal Period (14 days)
According to Articles 52 and following of the Consumer Code, the customer may withdraw from the contract without giving any reason within 14 days:
- from the delivery of the product (in case of a single item purchase);
- from the delivery of the last product (in case of multiple items delivered separately).
2) How to exercise the right of withdrawal
To exercise your right of withdrawal within the allowed period:
- send a clear request to info@eurosmartbuy.com including your order number, items to be returned, name, and contact details;
- within 14 days from the request, ship the products to the address provided by our support (do not ship to the manufacturer);
- include a proof of purchase in the package (order confirmation email or receipt).
3) Return eligibility
- undamaged, unused, in perfect condition;
- complete with original packaging/accessories/manuals;
- properly packaged for transport.
4) Non-returnable items
The right of withdrawal does not apply (Art. 59 Consumer Code), including but not limited to:
- custom or personalized goods;
- sealed items for hygiene reasons once opened (e.g. intimate or health products);
- perishable goods or those with short expiry dates;
- activated downloadable software or digital content;
- newspapers, magazines, and periodicals (unless subscription-based).
5) Legal warranty & replacements
You are entitled to a 24-month legal warranty. Report the issue to info@eurosmartbuy.com with photos/videos and your order number.
6) Refunds
Once the return is received and checked:
- you will receive a confirmation email;
- the refund will be processed within 14 days via the same payment method used.
7) Promotional items
They may be subject to different rules (e.g. replacement or store credit instead of refund). Check the product page or checkout for details.
8) Exchanges
Contact info@eurosmartbuy.com within 14 days of delivery for size/model changes. Shipping costs both ways are your responsibility.
9) Delays or missing refunds
If you haven’t received your refund after checking with your bank or card provider, email info@eurosmartbuy.com with subject “Refund not received + order number.”
10) Return address
You will receive the correct return address via email from our support team after your request.
11) Proof of purchase
Always required (email, receipt, or invoice).
12) Contact
Support email: info@eurosmartbuy.com
✍️ Last updated: 10/09/2025